At Rovexs, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to help.

✅ Return Eligibility

You may return a product if:

• The item is damaged, defective, or incorrect upon delivery

• The product is unused, in its original packaging, and in resalable condition

• You initiate the return within 3 days of receiving your order

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❌ Non-Returnable Items

The following items cannot be returned:

• Used or opened skincare, beauty, or personal products

• Items purchased under clearance or special offers

• Products damaged due to misuse or improper handling

 

💸 Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 2–5 business days to your original payment method.

• For Cash on Delivery orders, we may offer store credit or refund via bank transfer (UAE banks only).

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

• To initiate a return, please contact us at:
  📧 rovexs.info@gmail.com
  📱 +92334-7676174 (WhatsApp support)

We will provide you with the return address and necessary instructions.